Challenge: Reinstill confidence in a homeowner by increasing profits after last rental management company fell short.


Kevin purchased this spacious, upgraded vacation hot spot in the beautiful desert of Arizona in Fall of 2016. Immediately after purchasing, he was in search of a top-of-the-line property management company to take the reigns and bring in sizable profits.

Kevin found a local company in Arizona and paid a 30% management fee on top of monthly maintenance fees. After 3 months passed by with only one short-term renter, Kevin knew it was time to reassess. On top of the less than impressive booking rate and frequency, Kevin realized that the on-site maintenance team was not doing their job.

Just a month after a unfruitful and long back-and-forth with his current rental management company, Kevin heard about Better Vacations. Making the switch wasn’t easy, since he’d lost his trust in PMs and was hesitant to hand over his property.

Case study 3 background

"After a few short months with a company that totally up-ended my home, I knew there had to be an alternative. Within the first 3 week with Better Vacations I had already matched my last 3 months of income with my previous PM!"

"It’s crazy how quickly Better Vacations was able to clean up and book my home. Now I’m seeing over 90% occupancy year-round, which leaves the perfect amount of time for me to escape to AZ now and then!"

Attribution sd - Kevin, Better Vacations Homeowner


Once Kevin discovered Better Vacations, he immediately felt his nerves calmed. He hadn’t experienced a company that managed literally every aspect of running a successful vacation rental, so he was excited to leave it to a team of experts.

"After countless second chances with my previous full-service company, I needed a switch. Within just a few weeks my property was booked at a rate higher than I’d ever seen it go for!"

Kevin discussed his maintenance and cleaning concerns with Lauren, whom heads the Better Vacations onboarding team. She helped connect his property to one of the most trustworthy, affordable and high-performing maintenance teams in Scottsdale and Kevin has now been consistently getting 5-star cleaning reviews.

Case study 3 solution









Better Vacations’ initial revenue projection for this home was $82,812/year and at the 9-month mark has already surpassed $76,851 which has been a pleasant surprise to everyone but is not uncommon as Better Vacations #1 meme within the company is to “under-project, over-perform.” With Better Vacation’s competitive management fee, Kevin was taking in more than he expected each month.

Nine months later, Kevin is talking about leveraging his unexpected profits into buying new property in Scottsdale and how excited he is to use his property without having to send a long email to his property manager about all the upkeep issues he discovered.

Case study 3 results

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